PlatformExpertise Directory

Documents answer what. People answer why.

A directory of the humans behind your knowledge — connected to the work they do and the questions they're best placed to answer.

What people askWho answers it→ Ops lead · wrote v4 · answers it weeklyAsked this weekRefund after 60 days?Asked this weekPublic-sector pricing?Asked this monthData retention period?Asked this weekSSO for contractors?Asked todayNew vendor onboarding?Ops leadFinanceITProcurement
Skills and ownership

A profile built from what people actually do.

The documents someone wrote, the questions they answered, the sessions they ran — that is what the directory reads. Nobody fills in a skills form, and nothing goes stale when they change roles.

Profile · Ops lead
Ops leadMapped from the work
Knows about
  • Refund handlingwrote v4.0 · answers it weekly
  • Vendor onboardingran the recorded workshop
  • Incident commsreviewed v1.4
  • Access requestsanswered when the assistant could not
Skills formExcel · communication · teamworknone needed.
The handoff

If the documents can't answer, a person does. Once.

When the assistant finds no approved source, it routes the question to the colleague who owns the topic, with the context attached. Their answer is kept — cited, searchable — so the next person gets it from the hub, and the expert is not asked the same thing twice.

next time · answered from the hubAskedby anyone, in the hubNo approved sourcethe assistant says soAnswered by a personrouted, with the contextKeptcited · searchable
Beyond a document chatbot

Knowledge lives in people too.

Most platforms stop at search. The Expertise Directory connects every question to the right document and the right person — and turns that exchange into knowledge the next employee can use.

Talk to LectureHub

Map your experts.

Tell us which questions land on the same three people every week. We show you how the directory finds them, and how their answers stop being asked twice.