PlatformAI Assistant

Answers, not search results.

A natural-language assistant trained on your approved content — with citations, role-aware permissions, and the option to run on a private model.

Ask the hub · how the answer was made
Can we refund an enterprise customer after 30 days?
LectureHub AI

Not automatically. Between day 31 and 60, refunds need written approval from the account owner. After day 60 they go to finance as an exception.

Refund policy v4 · §3Enterprise terms · §7
  1. 01Question

    Asked by a support agent. The role travels with the question.

  2. 02Sources

    Two approved sources searched — only the ones this role may open.

    Refund policy v4Enterprise terms
  3. 03Passages

    Two passages selected, both from the current version.

    • “Between day 31 and 60 a refund needs the account owner's written approval.”Refund policy v4 · §3
    • “After day 60, refunds are handled by finance as exceptions.”Enterprise terms · §7
  4. 04Answer

    Composed from those passages and nothing else. Every claim cited.

Approved content only

It knows what you approved. Nothing else.

No public web, no other tenant, no yesterday's version. The assistant answers from the sources you explicitly admitted to the hub — and when none of them covers the question, it says so.

  • Refund policy v4Approved · answers
  • Refund handling workshop, recordedApproved · answers
  • Refund policy v3Retired · not answering
  • A thread in chatNot admitted
  • The public webNever
Role-aware

The same question. The answer each person is allowed.

Permissions come from your teams and roles, inherited from your identity provider. The assistant never answers from a document the person asking could not open.

How do we handle a refund after 30 days?
Asked bySupport agent

Refunds up to day 30 are approved automatically. Beyond that, hand the case to the account owner.

Refund policy v4 · §3
Asked byFinance

Between day 31 and 60 the account owner approves in writing. After day 60, book it as an exception under the refunds cost centre.

Refund policy v4 · §3Finance handbook · §12finance only
Escalation

No guess. A person.

When the approved sources don't cover it, the assistant routes the question to the colleague who owns the topic, with the context attached. Their answer is kept, so the next person gets it from the hub — and the expert is not asked twice.

  1. 01

    Asked

    “Can we waive the setup fee for a charity?”

  2. 02

    No approved source

    The assistant says so. It does not guess.

  3. 03

    Routed, with context

    To the colleague who owns the topic.

    Sales lead
  4. 04

    Answer kept

    Cited and searchable. Asked once.

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